Refund policy
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Your purchase of goods on this website is equivalent to overseas purchases and is subject to the laws of the country where the goods are purchased. This website does not support exchanges.
| Reason for return | Return voucher | Return Process | Refund amount | Duty and tax processing |
| Quality issues | The buyer's inspection report or the original document confirming that the problem is of quality | After confirming that it is a quality problem, the buyer needs to return the problematic product and its accessories, instructions, shopping receipts, packaging, anti-counterfeiting labels, etc. Goods without problems will not be returned. | full refund | Buyer is responsible for |
| Delivery issues (damage, wrong goods, missing goods, lost packages, shelf life, melting due to high temperature, etc.) | The buyer must provide the actual picture information within 7 days of receiving the goods for confirmation. | After confirmation, the defective product and its accessories, instructions, shopping receipts, packaging, anti-counterfeit labels, etc. will be returned together. Goods without defects will not be returned. | Full refund for defective products | Buyer is responsible for |
| Consumer's personal reasons | Due to the special nature of the product, returns for personal reasons are not supported at the moment | |||
